In 2020, the new maintenance concept will be successively extended to all Volkswagen brand models as part of the launch of new models, facelifts and the beginning of the new model year from the middle of the year. There will be a separate maintenance concept for the ID. model family, which will be published before the market launch.

A key improvement in the new maintenance concept is the doubling of the inspection service interval to 24 months in Europe 1. In other markets, arduous operating conditions such as heat or dust still require annual servicing of vehicles. The regional and national kilometer limits continue to apply.

The new standard inspection replaces the previous format of large and small inspection. The standardized content of maintenance and new intervals allow more reliable and more transparent price information, which has a considerable impact on perceived service quality and therefore customer satisfaction.