Death of a car salesman looms as dealers go online

The Telegraph | Jul 2, 2020 at 12:31 PM
  • The Covid-19 crisis has driven the UK’s 4,500-strong franchised car dealer network to a Darwinian junction: adapt to survive or risk extinction.
  • Customers will choose their preferred dealer/agent at the outset, which will organise the test drives, process the transaction and arrange the handover.
  • KPMG’s Burn believes dealer chiefs would be wise to follow a “hub and spoke” model.