Arm’s-length managers must channel their inner coach

Irish Times | Aug 14, 2020 at 7:38 AM
  • The problem with the expression “the new normal”, says Amy Edmondson, leadership professor at Harvard Business School, is that it has the word “normal” in it.
  • What is highly likely is that leaders will find themselves managing more team members at a distance than they did before Covid-19 appeared.
  • The recognition of the challenges faced by team members working from home – parents forced to homeschool, younger employees working from tiny shared flats – might even help soften up old-fashioned command-and-control leaders.