Ulster Bank tells customers in error they cannot extend payment breaks

Irish Times | Aug 14, 2020 at 7:41 AM
  • Ulster Bank wrongly told customers they were not entitled to Covid-19 mortgage payment break extensions after initially informing them that they had qualified for the concession.
  • David Hall, chief executive of the Irish Mortgage Holders’ Organisation, confirmed that three other Ulster Bank clients had complained to the consumer rights’ group about the same problem.
  • A spokeswoman for the lender stressed that no Ulster Bank customer who was entitled to a payment break, or a payment break extension, had it withdrawn from them, “and we have provided over 12,000 payment breaks”.