Errant texts highlight weaknesses in banks’ digital shift

Irish Times | Aug 15, 2020 at 8:16 AM
  • Irish banks like to make much of their move away from traditional branches to dealing with their customers digitally.
  • Overall, his office upheld 21 complaints against the lender, 11 of them were fully upheld, three substantially and seven partially.
  • If lenders continue to make mistakes when dealing with their clients, they can only expect more complaints against them as a result.