At CEMEX, Customer Experience Matters

SAP | Jan 13, 2020 at 2:15 PM

As one of the top cement producers in the world, CEMEX SAB de CV creates building materials and services for customers across four continents.

SAP Retail Survey on Customer Support

SAP | Jan 13, 2020 at 1:00 PM

Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, the global pioneer of the experience management (XM) software acquired by SAP SE (NYSE: SAP) last year.

IT security also for small companies

Telekom | Jan 13, 2020 at 11:30 AM

Data theft, identity theft, damage to reputation: The 2019 headlines suggest that small and medium-sized businesses sometimes underestimate the importance of online security.

IBM Sterling Open Ecosystem to Introduce Innovations Designed to Help Accelerate Retailers’ Growth and Digital Transformation Initiatives in 2020

IBM Newsroom | Jan 13, 2020 at 11:00 AM

Today at the National Retail Federation’s 2020 Big Show, IBM (NYSE: IBM) announced that enhanced solution capabilities are being developed in collaboration with other providers for the IBM Sterling™ Supply Chain platform to help quickly solve returns, omnichannel and logistics challenges to improve customer experience.