As the nation’s largest public health service, NYC Health + Hospitals is something of a medical marvel.

CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities.

First-time visitors arriving for a meeting at GE Aviation’s headquarters should give themselves a few extra minutes: Located in the Cincinnati suburb of Evendale, Ohio, the plant is huge, security is tight — and there are distractions everywhere.

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year.

Microsoft continues to work alongside researchers and industry partners to bring cloud-based genomics analytics tools and solutions to the market.

As we near the 30-year celebration of the Americans with Disabilities Act, we recognize that in both higher education and the workforce, people with intellectual disabilities have seen few like themselves and have had limited options for learning and employment.

The insurance industry is undergoing a seismic shift, moving from simply managing risk to actively predicting and preventing risk.

When someone receives a cancer diagnosis, many emotions race through them.

With the goal to develop the next generation of female leaders, the HP Learning Initiative for Entrepreneurship (HP LIFE) – a free e-learning program from the HP Foundation created to support entrepreneurship and skills development – will provide additional curriculum in the three markets.

SAP SE (NYSE:SAP) today announced that Bill McDermott has decided not to renew his contract and is stepping down from his position as chief executive officer.