Top-Notch Customer Service with CommBox Platform |

SAP | Dec 15, 2021 at 2:15 PM

Regarding the idea that customer service functions can be completely taken over by bots and artificial intelligence (AI), he observed that about 50% of customer service requests are still handled by live agents, while for the other 50%, customers are asking us to build scripts that address those repetitive, self-service inquiries.

OTE Group lays the ground for Greece’s digital…

Telekom | Dec 15, 2021 at 1:45 PM

The Group has reached the strategic decision to upgrade, free of charge, the fixed broadband speeds that COSMOTE customers enjoy, subject to technical eligibility, thus increasing the take-up of high broadband speeds.

Blockchain as a Megatrend |

SAP | Dec 15, 2021 at 1:15 PM

Blockchain technology was originally invented as the infrastructure for digital cryptocurrency like Bitcoin, whose soaring prices led to massive hype around blockchain.

Microsoft Ignite: Top 5 takeaways for manufacturers

Microsoft Cloud Blog | Dec 14, 2021 at 6:00 PM

Microsoft Ignite is where we showcase much of our technology innovation, but the technology intensity can be hard to navigate if you are a manufacturing executive trying to zero in on what will help you increase resilience and achieve sustainable growth, or build a hyperconnected business.