DDS IT rolls out Aportio’s AI agent for service-desk email

Reseller | Jun 12, 2019 at 7:00 AM
  • IT services company DDS IT has launched what is believed to be a world-first service to automate the handling of service desk email requests.
  • Aportio’s InboxAgent uses AI to automatically classify and categorise emails that arrive in support email inboxes, and then enters these emails into various back-end ticketing systems in a format that can automatically trigger further action.
  • DDS IT chief digital officer Andrew Jurgens said the automation of the entire email handling process was a major breakthrough.