Google Cloud launches Premium Support offering

Reseller | Jan 16, 2020 at 1:00 PM
  • Among other things, Premium Support features technical account management, which gives end users the ability to work with a Google Cloud TAM — a technical advisor, basically — who is focused on “operational rigor and platform health,” according to Nanda.
  • It is also intended to provide a more competitive set of features and services, and simplified pricing compared to the previous Google Cloud support offerings.
  • End users can also purchase mission-critical support, a service that is currently in pilot with customers and will be made available later this year.