Google launches Cloud Premium Support for enterprise customers

ZDNet | Jan 16, 2020 at 11:06 AM
  • Google has launched Cloud Premium Support in a bid to improve cloud services for enterprise clients.
  • Cloud Premium Support builds upon existing technical account manager (TAM) systems and 15-minute service-level objectives (SLOs).
  • Currently being trialed and due to be made widely available during 2020, this service will focus on site reliability engineering (SRE) to optimize and improve applications and projects “that have the highest sensitivity to downtime.”