IDC and Liferay release report on the importance of customer-centricity in manufacturing

ITWeb | Jan 21, 2020 at 6:34 AM
  • Manufacturers are aware that increased investments in technology are necessary to optimise customer experience (CX), as CX now acts as the primary differentiator in the industry.
  • In fact, the market intelligence firm International Data Corporation (IDC) estimates that in 2022, worldwide IT investments will reach $459 billion.
  • IDC Research estimates that 60% of Global 2000 manufacturers already rely on digital platforms to enhance their investments in ecosystems and experiences, and support as much as 30% of their overall revenue.