How AI is changing the delivery of customer care

The Business Times | Aug 14, 2020 at 2:00 AM
  • Covid-19 has grabbed the world’s attention and led to a rapid revolution in healthcare services in most countries, while fostering a quiet evolution in customer services in most companies.
  • In April, the World Bank and International Finance Corporation’s (IFC) Boards of Directors approved an enhanced package of US$14 billion to assist companies and countries in responding to the pandemic.
  • Addressing this need, Skills Future Singapore (SSG) and IBM entered a partnership last October to train 2,500 Singaporeans in AI skills in human resource management (HRM), supply chain management (SCM) and media over the next three years.