Nurses barred from handling NHS 111 Covid calls after 60% found to be unsafe

The Guardian | Oct 1, 2020 at 3:00 PM
  • The NHS 111 service has permanently stopped nurses and other healthcare professionals handling clinical calls with people suspected of having Covid-19 after an audit of recorded calls found more than 60% were not safe.
  • CCAS staff are responsible for calling people whose potential Covid-19 symptoms are identified by 111 as serious enough to need a discussion with a clinician.
  • A job description seen by the Guardian sets out 33 main duties and responsibilities, including operating the NHS Pathways computer system that triages people according to clinical needs, and talking confidently to distressed, sometimes abusive patients in “safeguarding or life-threatening situations under pressure”.