Pandemic Wave of Automation May Be Bad News for Workers

New York Times | Jul 3, 2021 at 7:00 PM
  • When Kroger customers in Cincinnati shop online these days, their groceries may be picked out not by a worker in their local supermarket but by a robot in a nearby warehouse.
  • Gamers at Dave & Buster’s in Dallas who want pretzel dogs can order and pay from their phones — no need to flag down a waiter.
  • An increase in automation, especially in service industries, may prove to be an economic legacy of the pandemic.